SHIPPING & RETURNS

SHIPPING POLICY

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We fulfill and dispatch all orders within 48 hours of receipt. Shipping durations may vary based on your location, and you can monitor your order’s progress via our website. Should your package sustain damage or become lost during transit, please contact us immediately. We will thoroughly investigate the matter and address it promptly. For any inquiries or feedback regarding our shipping policy, do not hesitate to get in touch with us. We value your patronage and are committed to delivering an exceptional shipping experience.

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          RETURN & EXCHANGE POLICY

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We do not accept returns or exchanges for candles or resin art pieces due to their handmade, made-to-order nature, and we cannot accept returns for used or burned candles.

If you are unhappy with your purchase, please contact us within 7 days of receipt. We are eager to help resolve any issues.

Exceptions:

Defective or Damaged Items: Contact us immediately for assistance.
Incorrect or Misdescribed Products: Notify us within 7 days for a replacement or refund.
Thank you for your understanding. We aim to provide the best possible experience and hope you enjoy your purchase.